Refund policy

Refund and Return Policy

We want you to be happy with your purchase. If you are not, you may return most items within 30 days of delivery for a refund to your original payment method.

Conditions

• Items must be returned in the condition received, with all included accessories and packaging.
• Open-box and used items are graded and photographed before shipping; they are covered by the same 30-day return window as new items.
• Return shipping for non-defective returns is the buyer's responsibility.
• Items damaged after delivery, or returned missing components that were included, may be subject to a partial refund.
• We do not charge restocking fees.

How to start a return

Email shopify.wtg@gmail.com or call (858) 265-6038 with your order number and the reason for the return. We respond within one business day with return instructions and the return address.

Refund timing

Refunds are issued within 3-5 business days after we receive and inspect the returned item. Your bank or payment provider may take additional time to post the credit.

Damaged or incorrect items

If your item arrives damaged or is not what you ordered, contact us within 48 hours of delivery and we will make it right at no cost to you, including return shipping.

Cancellations

Orders can be cancelled at no charge any time before they ship. Contact us as soon as possible - most orders leave the warehouse within 1-2 business days.

Returns address

Esthetic Enterprise Inc. (dba World ToGo)
9420 Activity Rd, Ste I, San Diego, CA 92126, United States

Please request return instructions before shipping an item back so we can match your package to your order.