Shipping & Returns
Shipping
Orders are processed and shipped from our San Diego, California warehouse within 1–2 business days. You will receive a tracking number by email as soon as your order ships.
- Ships from: 9420 Activity Rd, Ste I, San Diego, CA 92126
- Processing time: 1–2 business days
- Delivery estimate: 2–6 business days (continental US)
- Carriers: USPS, UPS, FedEx — whichever gets it to you fastest
- Shipping cost: calculated at checkout from the item's size and weight and your delivery address. The full total, including shipping and tax, is shown before you pay.
- Destinations: we currently ship within the United States only
Returns
We accept returns within 30 days of delivery. Items must be returned in the condition received, with all included accessories and packaging.
- Return window: 30 days from delivery
- Condition: as received, with all accessories
- Return shipping: paid by the buyer for non-defective returns; paid by us if the item arrived damaged, defective, or was not what you ordered
- Refunds: issued to the original payment method after inspection, typically within 3–5 business days
To start a return, contact us with your order number and the reason for the return. We respond within one business day with return instructions.
Damaged or incorrect items
If your item arrives damaged or is not what you ordered, contact us within 48 hours of delivery and we will make it right at no cost to you, including return shipping.
Open-box items
Certified open-box products are inspected, tested, graded, and covered by the same 30-day return policy as new items. Any cosmetic flaws or missing accessories are disclosed on the product page before you buy.